Frequently Asked Questions

FAQ

What services does your therapy practice offer? We specialize in early childhood mental health therapy! That being said, our therapists do reserve a small portion of their caseloads to offer parent coaching, co-parenting support, individual therapy for teens and adults, family therapy, and group therapy. A central value of our team is to serve the lifespan with a special focus on early childhood.

How do I know if I need therapy? If you or your family are experiencing persistent difficulty, strained relationships, and generally wishing for relief in some way, you'd likely benefit from some level of recalibration. Therapy doesn't have to be a lifelong commitment but can rather be an opportunity to shift just enough to make a big difference in your everyday life.

How does confidentiality work in therapy? Confidentiality is a key part of therapy. Therapists, similar to doctors and teachers, are mandated reporters however and are required to report any risk of harm to self or others to the appropriate agencies. This may include suicidal ideation, past/present instances of physical abuse, disclosure of past/present sexual abuse, and homicidal ideation. We are mandated reporters however are not investigators and cannot substantiate a claim. If you have additional questions, please feel free to ask! Apart from risk of harm to self or others, what you discuss in therapy is entirely confidential.

How often do I need to attend therapy sessions? The frequency of therapy sessions will depend on your specific needs and your therapist's recommendations. As a standard, sessions are once a week, especially in the beginning. A lower frequency may impact desired progress.

What can I expect during my first session? The first session, or the initial consultation, is an opportunity for us to get to know each other. We'll discuss your concerns, goals for therapy, and answer any questions you may have about the therapeutic process.

How long does a typical therapy session last? Early Childhood Therapy sessions are 60 minutes unless otherwise planned for specific circumstances and may run longer or be confined to a shorter time frame. Family Therapy sessions are also set for 60 minutes. Individual Therapy sessions typically lasts 45 minutes. The frequency and duration of sessions are tailored to meet the specific needs of each client.

Do you accept insurance? We are out-of-network providers which means your insurance is accepted based on your out-of-network benefits.

Why don't you accept insurance? The decision to be an out-of-network provider allows us to provide more personalized care and devote more time to our clients. Insurance often requires clinicians to limit sessions and the duration of a therapy session, which may not be in the best interest of individualized care.

Can I get reimbursed by my insurance company if I pay out-of-pocket? With out-of-network benefits, you may be eligible for reimbursement for psychotherapy services, depending on your insurance coverage and once your annual deductible has been met (refer to your insurance card for the "OON deductible"). Patients are required to pay the full session fee at the time of their appointment. We will provide all the necessary documentation to help you claim an "out-of-network" reimbursement.

How can I submit a claim to my insurance company? Starting January 15, 2025, we will offer two options to support this delightful process.
- Option 1: We will work with Thrizer, a service that submits claims on your behalf so that you can get your reimbursement. You can check with Thrizer first (this is free!) before you commit to working together. All payments will be processed through Thrizer and you can opt-in to their claims submission service.
- Option 2: We provide you with a superbill, a detailed receipt of services, which you can submit to your insurance company for potential reimbursement. The superbill includes necessary information like diagnosis codes, service codes, and provider information.

I need to contact my insurance company to understand what I qualify for. What should I ask them? Insurance companies can be confusing to consult with! We've prepared a guide right here.

What is the cost of a therapy session? Our rates vary depending on the specific service provided. Please contact our office directly for detailed information on our fee structure. For those who are interested, we utilize an Equitable Rate Structure to increase access to care. You are invited to self-assess using this form. Upon completion, you will be sent a list of corresponding rates.

What is a Good Faith Estimate? Under the No Surprises Act, as health care providers, we are required to provide a good faith estimate to all our clients who are not using insurance for their therapy services by request. This estimate outlines the expected cost for the services we provide, including therapy sessions, consultations, and any other associated costs. This estimate is provided in good faith, meaning it is our best estimate based on the information we have at the time it's given. Actual costs may vary, particularly if the course of treatment changes or if unexpected complications or needs arise during therapy. Please note that this estimate is not a legally binding contract or guarantee of final costs. It is designed to offer transparency and help you understand potential costs associated with our services before starting therapy. If you have any questions or need further information, please feel free to discuss this with us at any time. Our priority is to ensure that you feel informed and comfortable with all aspects of your treatment, including its cost. Finally, please be aware that you have the right to receive a good faith estimate in writing at least 1 business day before your therapy service, and you may also request one from us at any time.

What forms of payment do you accept? We accept all major credit cards for payment. Payment is expected at the time of service.

What is your cancellation policy? We require a 24-hour notice for cancellations. Clients who do not show up for their scheduled appointment, and have not notified us at least 24 hours in advance, will be responsible for the full cost of the session. We offer a one time exception as we understand that life happens!